Frequently Asked Questions
Everything you need to know about your Soundcore experience.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Do Soundcore products come with a warranty?
Yes, all our electronics include an 18-month limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.
Are Soundcore earbuds water-resistant?
Most of our earbuds feature IPX4 to IPX7 water resistance ratings, making them resistant to sweat and rain. Please check the specific product specifications for exact ratings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Affirm.
How do I update the firmware on my device?
You can update your device firmware by connecting it to the Soundcore App, available on both the Apple App Store and Google Play Store.